Return & Refund Policy – Belivaa
1. Returns Eligibility
Due to the hygienic and personal care nature of baby products, Belivaa does not accept returns once the product is delivered, unless:
The item is damaged
The item is defective
You received the wrong product
2. Return Window
You must raise a return request within 48 hours of delivery. Requests made after this period will not be accepted.
3. Proof Requirement
To process your request, you must provide:
Clear unboxing video (mandatory)
Images showing the issue (damage/defect/wrong item)
Without proper proof, the request may be rejected.
4. Refund / Replacement Options
Once your request is verified, we will offer:
Replacement (preferred), or
Refund (if replacement is not available)
5. Refund Process
Refunds are processed within 5–7 business days after approval
Amount will be credited to the original payment method
For Cash on Delivery (COD), refund will be processed via bank transfer / UPI
6. Non-Returnable Cases
We do not accept returns or refunds for:
Opened or used products (unless defective)
Change of mind
Minor packaging damage that does not affect product quality
7. Cancellation Policy
Orders can be cancelled only before dispatch
Once shipped, cancellation is not possible